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1. Utility Payment Deferral (3 months) Effective April 2020, the City is suspending late payment penalties on utility accounts. This will give residents and businesses a ‘grace period’ of three months where utility payments can be deferred, after which they have six months to repay the deferred amount. You only need to contact the City if you are on a Pre-authorized Payment Plan; however all ratepayers are encouraged to pay any amount they can in order to minimize utility carry-over payments. To sign up for the program if you are on a Preauthorized Payment Plan, or for more information, call (403)782-1265 or email firstname.lastname@example.org. 2. Tax Installment Payment Plan System (TIPPS) Property Tax Payment Deferral (3 months) This program will give property owners the opportunity to defer their TIPP payments for a maximum of three months (April, May, June), beginning April 2020. If owners miss the April deadline to defer, they can still sign up and defer their May and June payments. When payments resume in July, they will be adjusted to the appropriate amount needed to have the balance paid off in full by December 31, 2020. To sign up for the TIPPS deferral, or if you have questions about the program, please call 403-782-1257, email email@example.com.
3. Property Tax Deadline Deferral (6 months) The City is moving the property tax deadline from June 30 to December 31, 2020, to provide cash flow relief to residents and businesses financially impacted by the pandemic. Please note that property tax notices will be mailed out in May for those wishing to pay by June 30. Please Note: Item number 3 applies only to residents and businesses who pay directly the City of Lacombe after receiving their tax notice. It does not apply to financial institutions that remit property tax payments to the City of Lacombe on behalf of property owners. Those who wish to defer tax payments made with their mortgages need to contact their financial institutions. For more information, please call 403-782-1257 or email firstname.lastname@example.org. Staff are available to answer any questions you may have:
Consider these tips offered by Economic Developers Alberta
Don’t panic. Be intentional in your decision-making, to ensure your business continues post pandemic;
Keep employees healthy. Review your employee HR policies and assistance plans, and plan for contingencies. Issues to consider include absenteeism, presenteeism, communications, sick leave, employee travel, social distancing, and workplace hygiene;
Increase level and frequency of office cleaning;
Encourage social distancing. For example, employees should avoid gathering in the lunchroom;
Create flexible working arrangements, if you can - consider schedules, locations, and roles;
Utilize online programs that allow teams to collaborate and communicate in virtual office environments. Meetings can be done over Skype, Google Hangouts, or Zoom, while real-time collaborations can be done using free platforms like Collabedit;
Monitor and preserve cash flow. Look at all the costs of your business, and reduce discretionary and non-essential expenses. Fixed costs such as wages, rent, utilities, financing costs, and tax liabilities are not affected by a decline in sales and need to be properly managed;
Mortgage holders, landlords, and vendors may have show tolerance and/or offer deferred payment programs. In some cases, you may be able to explore loan modification programs. Investigate low-interest refinance options for higher priced debt;
If you rent space, seek extensions from your landlord if unable to pay the rent on time;
Defer capital expenditures, or work with vendors on longer-term financing options;
Shore up your line of credit and other assets;
Review your business disruption insurance coverage benefits and leverage them. Consult with your property and casualty providers and brokers;
Prioritize communications. Provide facts. Communicate plans to employees, vendors, suppliers, customers, local officials, and media. This should include safety precautions you are taking to ensure stakeholder welfare;
Be somber and serious, but do not be overly pessimistic or dramatic. Do not gossip or pass on unsourced rumors or possible fake news without significant caveats;
Review and adapt your meetings and convening programs;
Review your supply chain options. Many business owners may not realize that their product or service relies on parts or components from China, so understanding your supply chain is a critical first step. Have a Plan B in case of disruptions in service from your primary vendor(s);
If you are a vendor, develop contingency plans for production, inventory management, and logistics, not just now, but in terms of lead times and impact over time
Work with customers and vendors to defer business instead of cancelling it.
Consider these tips offered by Insurance Bureau of Canada
Commercial insurance is complex and specialized, which makes it important that you speak to your insurance representative if you have any questions or need clarification about your coverage.
Property insurance for businesses is designed to protect the physical assets of a business against loss and/or damage from a broad range of causes. There are two basic policy types:
BI coverage is an add-on to an existing business insurance policy. In the event of a business temporarily needing to shut down, BI covers continuing expenses or replaces lost profits. There are three types of BI policies:
BI policies are not standardized and include many variants, but most contain language indicating that the insurer will pay for the actual loss of “business income” due to the “necessary suspension” of operations during “the period of restoration.” A number of concepts and nuances come into play, including:
The following municipal amenities & facilities are OPEN to the public:
The following municipal amenities & facilities are Affected by COVID-19 restrictions:
Residents are encouraged to follow social distancing guidelines (keeping a distance of at least two metres/six feet) from others, and practice good hygiene (washing hands often with soap and water for at least 20 seconds, covering coughs, and not touching your face with unwashed hands).
Find out more on how you can help stop the spread of the coronavirus.
Most City facilities remain closed to the public including the LMC, the Gary Moe Auto Group Sportsplex, the Kinsmen Aquatic Centre and the Lacombe Memorial Centre.
City Hall staff can still be contacted by phone at (403)782-6666 or email at Frontoffice@lacombe.ca
The Lacombe Police Station will be open; however, there is limited public access. Please call the service at (403)782-3279 for general assistance. For emergencies dial 9-1-1.
Residents are encouraged to access City services remotely. If you have a City of Lacombe online utility account you may login and make a payment with:
Your credit card
Property taxes can be paid via:
For information or forms regarding utilities, business licenses, building/development permits or other municipal services, please email:
1. Utility Payment Deferral (3 months) Effective April 2020, the City is suspending late payment penalties on utility accounts. This will give residents and businesses a ‘grace period’ of three months where utility payments can be deferred, after which they have six months to repay the deferred amount. You only need to contact the City if you are on a Pre-authorized Payment Plan; however all ratepayers are encouraged to pay any amount they can in order to minimize utility carry-over payments. To sign up for the program if you are on a Preauthorized Payment Plan, or for more information, call (403)782-1265 or email email@example.com. 2. Tax Installment Payment Plan System (TIPPS) Property Tax Payment Deferral (3 months) This program will give property owners the opportunity to defer their TIPP payments for a maximum of three months (April, May, June), beginning April 2020. If owners miss the April deadline to defer, they can still sign up and defer their May and June payments. When payments resume in July, they will be adjusted to the appropriate amount needed to have the balance paid off in full by December 31, 2020. To sign up for the TIPPS deferral, or if you have questions about the program, please call 403-782-1257, email firstname.lastname@example.org, or access the form “Tax Installment Payment Plan Deferral Form” online. 3. Property Tax Deadline Deferral (6 months) The City is moving the property tax deadline from June 30 to December 31, 2020, to provide cash flow relief to residents and businesses financially impacted by the pandemic. Please note that property tax notices will be mailed out in May for those wishing to pay by June 30. Please Note: Item number 3 applies only to residents and businesses who pay directly the City of Lacombe after receiving their tax notice. It does not apply to financial institutions that remit property tax payments to the City of Lacombe on behalf of property owners. Those who wish to defer tax payments made with their mortgages need to contact their financial institutions. For more information, please call 403-782-1257 or email email@example.com. Staff are available to answer any questions you may have:
If you have symptoms, recently travelled outside Canada, or were exposed to someone who has COVID-19, stay home and self-isolate, take the COVID-19 self-assessment and call Health Link 811 if instructed. Do not go to the ER or clinic. If you need immediate medical attention, call 911 and inform them that you may have COVID-19.
More information about the Kinsmen Aquatic Centre Activity Guidelines can be found in the current KAC guidelines document (PDF).
For additional information please contact the Aquatics staff by phone at 403-782-1278, or via email firstname.lastname@example.org.
Together, we can slow the spread of COVID-19 by making a conscious effort to keep a physical distance between each other. Social distancing is proven to be one of the most effective ways to reduce the spread of illness during an outbreak.
This means making changes in your everyday routines to minimize close contact with others, including:
Who should self-isolate?
You must self-isolate for 14 days if you:
If you become sick, you must self-isolate for 10 days from the beginning of any symptoms or until you are feeling well, whichever takes longer. If you have symptoms, like a dry cough, fever, fatigue or difficulty breathing:
The outbreak of coronavirus (COVID-19) may be stressful for people. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children. Coping with stress will make you, the people you care about, and your community stronger. Here are some links which might help you or someone you know.
Residents are responsible for taking care of their property, if you notice a property that is not abiding by the following standards, please let our Bylaw Officers know. Our officers operate on a complaint-based system but will proactively follow up with egregiously unsightly properties.
The Bylaw Officers are responsible for reviewing taxi business applications and driver’s license applications; the officers must collect the following information on a yearly basis for license renewals:
Licensing of Taxi Businesses, applicants must provide:
Licensing of Taxi Drivers, applicants must provide:
Licensed Taxi Companies in the City of Lacombe:
Lacombe City Council has amended Traffic Bylaw 223 to restrict the parking of recreational vehicles (motor homes, holiday trailers, campers, tent trailers or any buses or trucks converted for use as recreation vehicles) on city streets and highways. According to Traffic Bylaw 223:
Electrical extension cords must not be placed across public sidewalks or driveways because they create a dangerous trip hazard.
If you need to plug in your vehicles or trailers, please ensure that the extension cord is suspended 8 feet (2.4 metres) above the sidewalk. This requirement is in effect year-round.
It is the responsibility of all residents, whether they own or rent their home, to keep public sidewalks adjoining their property clear of ice, snow, sand, or other debris.
You are required to clear away snow and ice within 48 hours of the time when the material was formed or deposited.
Snow, ice, sand, and other debris should not be shoveled into a nearby gutter or onto any other portion of a public roadway.
Water dripping from an awning, eavestrough, or another part of a building onto a public roadway or sidewalk must be removed by the owner or occupier to prevent the formation of ice.
Garage sale signs are unsightly and often create litter. Besides your own property, the only place garage sale signs permitted to be posted within Lacombe are on the garage sale notice boards located at the Lacombe Memorial Centre and the Recreation Complex.
Anyone who places such signage on City boulevards, sidewalks, streetlights, etc. may be ticketed and fined. Any such signs found will be removed and destroyed.
Please view the How to Borrow a Cat Trap (PDF) for more information.
Pet licenses can be obtained at City Hall, located at:5432 56 AvenueLacombe, AB T4L 1E9
Please refer to the Pet License Fees page for further details. Lifetime licenses are available for purchase.
Pet owners are respected to adhere to the following responsibilities:
During regular business hours please contact Enforcement Services at 403-782-1269, ext. 1.
Outside of business hours, to report a missing dog or cat as lost or found, please contact Animal Control Services (Klassic Kennels) at 403-506-9380.
Yes! Quiet hours are from 10 P.M. to 7 A.M., during these hours residents should not operate snow or leaf blowers, tools, machinery, or equipment so as to create noise or disturbance. However, this does not apply to work carried out by the City.
Call City Hall at 403-782-6666, Monday to Friday from 8 am to 4:30 pm.
You may also email to the City of Lacombe listing the full name, birth and passing date of the person you are trying to locate.
You may do so at Lacombe City Hall, located at:5432 56 AvenueLacombe, AB T4L 1E9
City staff will explain all your options and related fees.
The only things that may be left at a gravesite are flowers that are placed in a vase that is already a part of the monument. Any other items left at a gravesite will be removed and disposed of by City Staff.
Please refer to Cemetery Policy 56.171.04.12 Grave Decorations (PDF) for specific details.
Unfortunately, too often plants are not maintained by family members and they become over grown and unsightly, or may crack the monument foundations. Therefore anything planted in the ground will be removed and disposed of by City staff.
Plots will have grass seeded after they have settled and been tamped. Typically this happens each spring and fall.
In years past, burials occurred without the use of cement vaults. Over time, burial materials would disintegrate, and each year, spring and summers rains cause settling of the ground around these plots. New soil is added and tamped to level older plots whenever significant settling is seen to be a safety hazard.
Please refer to City Policy 56.171.03.12 Monuments Niches and Plaques (PDF) for specific details and instructions.
All foundations and monuments must be installed / created by a registered monument companies to ensure City standards are followed, and insurance is in place should a neighboring monument be damaged during installation.
Not at this time.
Grass around the columbarium must be mowed in the summer, and snow must be removed in the winter. Perpetual care fees cover the associated costs.
Please refer to City Policy 56.171.02.12 Burials (PDF).
If your family member was interned less than 15 years ago, it may be possible. Please refer to City Policy 56.171.02.12 Burials (PDF) for specifics.
At present, benches may not be placed at grave sites. However, there may be an opportunity to utilize the City’s memorial bench program, to have a bench placed nearby in their honor.
Please refer to the Memorial Bench Program for more details.
It is possible to transfer immediately into another program with a $10 administration charge (subject to program availability).
All transfers must be completed one week prior to the start of the lesson session. After that time transfers will no longer be accepted.
Yes. Wait lists will be in effect for all programs. If the demand is sufficient and appropriate time, space and instructors are available, extra classes may be added.
Full refunds will be given on courses cancelled by the Aquatic Centre. A $10 administration fee will be charged for all withdrawals not supported by a medical certification. Cancellations made less than one week prior to the start of the session will not be granted a refund.
Program/course fees must be paid in full at the time of registration. Participants are not considered registered until payment has been received.
Fee payments may be made by:
Registrations can be made online, in person at the Aquatic Centre or by calling 403-782-1278.
Registrations are accepted on a first come, fist served basis and are subject to a availability.
Programs, events, lessons, and activities may be cancelled by the Aquatic Centre based on the following circumstances:
In the event that the Aquatic Centre must cancel a program, staff will notify participants prior to the program start date.
Find local volunteer opportunities on Volunteer Connector.
Volunteer Alberta also provides local opportunities.
The Handbook for Newcomer Volunteers is quite helpful for new volunteers. Also you can view the How-to for a First-Time Volunteer: Ace it, Enjoy it article.
The Volunteer Quiz from Volunteer Canada will help you determine the kind of volunteer you are.
Help Guide’s "Volunteering and its Surprising Benefits" will help inform you of the benefits of volunteering.
Review 10 tips on volunteering wisely on Network for Good’s website.
Review 8 reasons to volunteer in Canada, provided by the International Language Academy of Canada.
Read an article about the "Top 5 Reasons Why College Students Should Volunteer".
The KidsHealth website provides a great resource for families looking to volunteer.
Volunteer Canada has a resource informing young people of the benefits associated with volunteering.
Review 20 Important Questions to Ask When Volunteering.
Engaging Volunteer’s "4 Reasons Every Teen Should Volunteer" covers some benefits associated with volunteering.
Yes! Review the following resources about how this can happen: The Balance Careers - How to Turn a Volunteer Position into a Job
Visit Volunteer Canada’s website for ideas on recognizing the work your volunteers do.
National Volunteer Week is a time to celebrate and thank Canada’s 12.7 million volunteers. Learn more about it from the following websites:
Visit Engaging Volunteers for "6 Ways Nonprofits Can Prevent Volunteer Burnout".
Read about "What Your Volunteers Need to Be Happy" on The Balance - Small Business.
The Chron article "Performance Evaluation of Volunteers" is a great resource for evaluating volunteers.
Please read the "How Exit Interviews Can Help Charities Improve Conditions for Their Remaining Employees" article in the Chronicle of Philanthropy website for the answer to this question.
The following resources provide tactics for recruiting volunteers:
Please visit the Charity Village website for some information on how to achieve effective volunteer support.
Volunteer Alberta offers information on screening your volunteers.
Charity Village has an article about skills-based volunteering that can help answer this question.
There are several types of volunteers, as noted by the following resources:
Volunteer Canada has a resource for engaging youth in volunteer work.
The Seven Deadly Sins of Recruiting Volunteers by Thomas W. McKee details commons mishaps with recruiting volunteers.
Volunteers and the Law in Alberta details a variety of legalities involved with the volunteer process in Alberta.
The following resources note why volunteering a good thing for youth to do:
View the Volunteer Canada website for answers to this question.
Check out the following Do-it-Yourself Committee Guide resources for the answers to this question:
Visit the Do-It-Yourself Committee Guide website for information about this role.
The difference between Board of Directors and Executive Committee members is detailed on the Career Trend website.
The difference between charitable and other not-for-profit organizations is detailed in the Registered Charity versus Non-Profit Organization (PDF).
View a guidebook for running effective meetings (PDF) for the answers to this question.
Get information about chairing meetings on the Do-It-Yourself Committee Guide website.
The Nonprofit Organization Central website has a page detailing taking minutes in a meeting.
Read an article about the helpfulness of business plans on the Balance of Small Business website.
Learn about how to write a strategic plan with the following resources:
Learn how to write a proposal by reviewing the following resource:
Read about 7 Ways to improve leadership skills.
Read an article about volunteer resignation letters for information about properly and professionally leaving your position
View the Top 15 Non-profit Board Governance Mistakes from Charity Lawyer.
Get a general know-all of board governance from Imagine Canada - Sector Source.
Learn about risk management by visiting Imagine Canada - Sector Source.
Yes, the new software and payment processor are fully encrypted and compliant to ensure your personal information is secure. Password protocols that help this include:
We encourage our users to exceed the minimum necessary for password strength, and to be diligent in protecting their personal information and account details.
Call or visit the Kinsmen Aquatic Centre in the Gary Moe Auto Group Sportsplex (403-782-1278). However, we hope the new system makes calling to register a thing of the past, and to do that we’ve chosen a system that is online, fast, secure, and easy to use.
The Canadian Anti-Spam Legislation requires the City of Lacombe to obtain user consent to receive emails and other notifications. You will be offered the option to agree to two different email features and you can unsubscribe easily, at any time:
To login to your account, launch PerfectMind, and click on "Login” or “Create Account".
No. You can navigate through the system without having an account and also without being logged in. You will only be prompted to log-in or create an account when you register for a program.
Search for an activity in two ways:
You will not be able to register for a course that is full, but you can add yourself to a waiting list. If a space opens for that activity or additional sessions are added, you will be contacted by phone. If we are unable to reach you, your space will be given to the next person on the waiting list. Placement on a waiting list does not guarantee a spot.
You have successfully registered for a program, class, or activity when you select the “Checkout” button on the payment screen and you receive a confirmation email back - check that the details in it are correct! You can also find a registration or booking when you view your client info by clicking on the “My Profile” button found at the top left.
Our previous database accumulated thousands of client profiles many of which are obsolete or incomplete. To ensure that we only bring current, accurate and complete information into the new recreation software, most prior accounts will not be transferred.
To create a new account, log in to PerfectMind. If you have any questions or issues setting up your account, please email Bookings or call 403-782-1278.
It is possible to have multiple accounts if you have provided multiple email addresses. If you think this might be the case, please contact the Kinsmen Aquatic Centre front desk at 403-782-1278 to have them merge the accounts. In the case of a merge, City staff will send you new login information.
If you need to adjust or delete a credit card that is stored on your client page, you will need to contact the City of Lacombe Recreation Department at 403-782-1278 or visit us in person at the Kinsmen Aquatic Centre in the Gary Moe Auto Group Sportsplex, located at:5210 54 AvenueLacombe, AB T4L 1H8
However, you can add multiple credit cards to your account, so if you have an error in one card number or want to use a different card for this registration, and you can’t contact us right away, simply add the correct information as a new card and contact us as soon as possible to remove the incorrect or outdated card information.
Utility bills are calculated monthly and mailed no later than the 10th of the following month.
Notice must be given two working days prior to the date of shut off. You are responsible for payment of services until notice is received or the water is turned off.
Your account number is found near the top of your bill. The 13 digits refer to the location of the property and the resident.
Meter reads are done at the end of each month and calculated to ensure accurate billing. Non-radio read meters are read manually bi-monthly (every other month). The meter reads are estimated based on the past 12 months of consumption every 2nd month.
If you have a higher than normal bill you may have a leak. The City of Lacombe supplies color tablets that allow you to check for leaks in toilettes. We can also do an e-code read off your meter of the past 90 days to see when water has gone through the meter and determine if you have a leak. Contact the Utility Department to schedule an e-code or make payment arrangements.
Deposits are held for the duration of your utility services agreement. When your account is canceled your deposit is applied to your final bill and a check for the credit amount will be mailed to the forwarding address you provide on your cancellation form.
If the City of Lacombe owes you money, you will receive a cheque approximately one month after the bills are produced.
Please view the schedule.
Fill in and submit the Utilities Service Cancellation Form (PDF).
Yes. Fill out the Temporary Disconnect Form (PDF).
Register online for a bulk water "Flowpoint system" account. Follow the directions to access the bulk water station or pay with a credit card at the station.
If there is a sewer smell in your basement, but your sewer appears to be fine and not backing up, simply try flushing the toilet regularly. You should also check your "P" trap (basement floor drain) and make sure it has water in it. If not, add water to the trap.
If you notice a smell during the winter months, check your roof vent to make sure it is not plugged with snow or ice. Once the vent is cleared the smell should dissipate.
If a blockage occurs, the owner or occupant should first contact a plumber to clear the line. If the plumber cannot clear the blockage, the owner may then contact the City of Lacombe Infrastructure Services department at 403-782-1261.
The City of Lacombe gets their water from the Red Deer Treatment Plant via a regional water line connecting Blackfalds, Lacombe and Ponoka.
Yes. The water that leaves the City of Red Deer Treatment Plant meets and exceeds all of the standards contained in the "Guidelines for Canadian Drinking Water Quality." The City of Lacombe frequently tests the water for quality and follows all provincial guidelines to ensure the water is safe.
The City of Red Deer uses a surface water supply (Red Deer River), as a source of drinking water for its residents. All surface water supplies such as Red Deer’s are susceptible to high turbidity and high organic loading during the annual spring snow melt and runoff. These conditions can give the raw water a disagreeable odor and taste.
The treatment process removes most of these tastes and odors, however enough may remain after treatment to be noticeable to the consumer. The treated water at the tap is still safe to drink.
Each spring is different, but on average, run-off conditions will last for between three and six weeks. Mountain run-off in late June and early July, can also cause water to smell, if accompanied by heavy rainfall in the watershed.
The most common leaks are running toilets. You can not always hear the water. Try putting some food colouring in the toilet tank, do not flush, wait a while, and check if it shows in the toilet bowl.
As well, dripping faucets waste more water than you think. You may schedule an e-code readout from your meter of the past 90 days. Contact the Utility Department to schedule an appointment.
Call the Infrastructure Services department at 403-782-1261 to arrange a convenient time for our repairman to fix or replace the meter.
Older meters tend to run slower rather than faster. You may request a meter accuracy test from Public Works. There is a cost of $200 to have a meter checked. If it is a faulty meter the city pays if it is not the tenant pays this cost.