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PUBLIC NOTICE:  Effective May 19, 2020, City Hall and the Public Works Building will be open to the public. Our new operating hours are 8:30 a.m. to 4:30 p.m. Monday to Friday. Please note that all required precautionary measures will be in place, including limiting numbers of people attending the building to ensure we can safely observe physical distancing guidelines. The Gary Moe SportsplexKinsmen Aquatic Centre, and Lacombe Memorial Centre are still closed to the public at this time.

Utility, water & garbage FAQs

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Utility Billing

Expand/Contract Questions and Answers

  • How often do I receive a utility bill?

  • I am moving out. How much notice do you need to cancel my utility account?

  • What is my utility account number?

  • What if my mailing address is different than the property address?

  • How often are the meters read?

  • What if my utility bill is higher than usual?

  • When do I get my utility deposit back?

  • What if I move before two years?

  • What if my final bill has a credit?

Water Questions


Expand/Contract Questions and Answers

  • Where does the city of Lacombe's water come from?

  • Is the water safe to drink?

  • Why does the water taste and smell different?

  • How long will the taste and smell last?

  • How do I know if I have a water leak?

  • What if my water meter is leaking?

  • I'm concerned that my meter may be wrong. What should I do?

Wastewater Questions


Expand/Contract Questions and Answers

  • What could be causing the sewer smell in my basement?

  • What do I do if my sewer is backing up?

Garbage Questions


Expand/Contract Questions and Answers