PUBLIC NOTICE: In light of the Government of Alberta’s updated response to the COVID-19 Pandemic, the City of Lacombe has made the difficult decision to close all municipal facilities to the public, pending further notice.

Thank you for your patience and understanding as we work together to ensure the safety of staff and residents.

Utility, water & garbage FAQs

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Utility Billing

Expand/Contract Questions and Answers

  • How often do I receive a utility bill?

  • I am moving out. How much notice do you need to cancel my utility account?

  • What is my utility account number?

  • What if my mailing address is different than the property address?

  • How often are the meters read?

  • What if my utility bill is higher than usual?

  • When do I get my utility deposit back?

  • What if I move before two years?

  • What if my final bill has a credit?

Water Questions

Expand/Contract Questions and Answers

  • Where does the city of Lacombe's water come from?

  • Is the water safe to drink?

  • Why does the water taste and smell different?

  • How long will the taste and smell last?

  • How do I know if I have a water leak?

  • What if my water meter is leaking?

  • I'm concerned that my meter may be wrong. What should I do?

Wastewater Questions

Expand/Contract Questions and Answers

  • What could be causing the sewer smell in my basement?

  • What do I do if my sewer is backing up?

Garbage Questions

Expand/Contract Questions and Answers