PUBLIC NOTICE:  City facilities are open to the public with the exception of the Gary Moe Auto Group Sportsplex. The Lacombe Memorial Centre is currently taking bookings and is open with limited access. See the What’s New tab on the home page for details on the Kinsmen Aquatic Centre and the Spray Park operations.

Utility, water & garbage FAQs

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Utility Billing

Expand/Contract Questions and Answers

  • How often do I receive a utility bill?

  • I am moving out. How much notice do you need to cancel my utility account?

  • What is my utility account number?

  • What if my mailing address is different than the property address?

  • How often are the meters read?

  • What if my utility bill is higher than usual?

  • When do I get my utility deposit back?

  • What if I move before two years?

  • What if my final bill has a credit?

Water Questions

Expand/Contract Questions and Answers

  • Where does the city of Lacombe's water come from?

  • Is the water safe to drink?

  • Why does the water taste and smell different?

  • How long will the taste and smell last?

  • How do I know if I have a water leak?

  • What if my water meter is leaking?

  • I'm concerned that my meter may be wrong. What should I do?

Wastewater Questions

Expand/Contract Questions and Answers

  • What could be causing the sewer smell in my basement?

  • What do I do if my sewer is backing up?

Garbage Questions

Expand/Contract Questions and Answers