A Message from Mayor Grant Creasey
The health and safety of our citizens is the City of Lacombe’s top priority. We are doing our best to ensure minimal disruptions to vital municipal services during this public health crisis. Learn more about our response to the COVID-19 Pandemic and how this impacts you as a resident.
Please Note: This information is only current at the time of writing and can change quickly. For the most up-to-date information about COVID-19, please visit the Government of Canada and Alberta Health websites.
If you’re feeling stressed, anxious or lonely as a result of the COVID-19 Pandemic, you’re not alone. You can call a dedicated help line to connect with mental health resources 24/7.
Mental Health Help Line: 1-877-303-2642
Addiction Help Line: 1-866-332-2322
You will be directed to a dedicated team of Alberta Health Services addiction and mental health staff for support and assistance.
Information & Resources
The following municipal amenities & facilities are CLOSED to the public:
The following municipal amenities & facilities are OPEN to the public:
Residents are encouraged to use the open facilities provided they follow social distancing guidelines (keeping a distance of at least two metres/six feet) from others, and practice good hygiene (washing hands often with soap and water for at least 20 seconds, covering coughs, and not touching your face with unwashed hands).
Find out more on how you can help stop the spread of the coronavirus.
Due to a provincial state of public health emergency under the Public Health Act, all City of Lacombe facilities, including City Hall, remain closed to the public until further notice.
City Hall staff can be contacted by phone at (403)782-6666 or email at Frontoffice@lacombe.ca to make appointments for in-person visits.
The Lacombe Police Station will be open; however, there is limited public access. Please call the service at (403)782-3279 for general assistance. For emergencies dial 9-1-1.
Residents are encouraged to access City services remotely. If you have a City of Lacombe online utility account you may login and make a payment with:
- Your credit card
- Through online banking at your financial institution
- Mailing a cheque, or
- Dropping a cheque in a sealed envelope through the mail slot at City Hall. Please label envelopes clearly with the account holder’s name, address and account number.
Property taxes can be paid via:
- Online banking
- Mailing a cheque, or
- Dropping a cheque in a sealed envelope through the mail slot at City Hall. Please label envelopes clearly with the home owner’s name, address and roll number.
If you are moving, you can forward your cancellation and service agreement forms via fax or email. To access the necessary forms please visit http://lacombe.ca/living/utility-service-centre.
For information or forms regarding utilities, business licenses, building/development permits or other municipal services, please email:
1. Utility Payment Deferral (3 months) Effective April 2020, the City is suspending late payment penalties on utility accounts. This will give residents and businesses a ‘grace period’ of three months where utility payments can be deferred, after which they have six months to repay the deferred amount. You only need to contact the City if you are on a Pre-authorized Payment Plan; however all ratepayers are encouraged to pay any amount they can in order to minimize utility carry-over payments. To sign up for the program if you are on a Preauthorized Payment Plan, or for more information, call (403)782-1265 or email email@example.com.
2. Tax Installment Payment Plan System (TIPPS) Property Tax Payment Deferral (3 months) This program will give property owners the opportunity to defer their TIPP payments for a maximum of three months (April, May, June), beginning April 2020. If owners miss the April deadline to defer, they can still sign up and defer their May and June payments. When payments resume in July, they will be adjusted to the appropriate amount needed to have the balance paid off in full by December 31, 2020.
To sign up for the TIPPS deferral, or if you have questions about the program, please call 403-782-1257, email firstname.lastname@example.org, or access the form “Tax Installment Payment Plan Deferral Form” online at http://lacombe.ca/living/taxes-assessment.
3. Property Tax Deadline Deferral (6 months) The City is moving the property tax deadline from June 30 to December 31, 2020, to provide cash flow relief to residents and businesses financially impacted by the pandemic. Please note that property tax notices will be mailed out in May for those wishing to pay by June 30.
Please Note: Item number 3 applies only to residents and businesses who pay directly the City of Lacombe after receiving their tax notice. It does not apply to financial institutions that remit property tax payments to the City of Lacombe on behalf of property owners. Those who wish to defer tax payments made with their mortgages need to contact their financial institutions.
For more information, please call 403-782-1257 or email email@example.com.
Staff are available to answer any questions you may have:
- Wash your hands often and well. Wash with warm water and soap to remove both visible dirt and invisible germs. Ensure you wash all parts of your hands, including under fingernails. This should take at least 20 seconds.
- Wash your hands before preparing or eating food, after using the washroom, blowing your nose, handling garbage, or touching shared objects.
- Avoid touching your face or mouth with unwashed hands.
- Cough or sneeze into a tissue and dispose of the tissue into a plastic-lined garbage bin. Wash your hands afterwards. If no tissue is available, cough or sneeze into a flexed elbow.
- Clean and disinfect surfaces that are frequently touched.
If you have symptoms, recently travelled outside Canada, or were exposed to someone who has COVID-19, stay home and self-isolate, take the COVID-19 self-assessment and call Health Link 811 if instructed. Do not go to the ER or clinic. If you need immediate medical attention, call 911 and inform them that you may have COVID-19.
Together, we can slow the spread of COVID-19 by making a conscious effort to keep a physical distance between each other. Social distancing is proven to be one of the most effective ways to reduce the spread of illness during an outbreak.
This means making changes in your everyday routines to minimize close contact with others, including:
- Avoiding crowded places and non-essential gatherings
- Avoiding common greetings, such as handshakes
- Limiting contact with people at higher risk like older adults and those in poor health
- Keeping a distance of at least 2 arms-length (approximately 2 metres) from others
Who should self-isolate?
You must self-isolate for 14 days if you:
- Recently returned from travel outside of Canada, even if feeling well (this means staying separated from anyone who did not travel with you, including household members)
- Are a close contact of someone who has tested positive for COVID-19
- Have been asked by a health care professional for another reason
If you become sick, you must self-isolate for 10 days from the beginning of any symptoms or until you are feeling well, whichever takes longer. If you have symptoms, like a dry cough, fever, fatigue or difficulty breathing:
The outbreak of coronavirus (COVID-19) may be stressful for people. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children. Coping with stress will make you, the people you care about, and your community stronger. Here are some links which might help you or someone you know.
- Anxiety Canada provides access to tools and resources to help Canadians manage anxiety. Visit https://www.anxietycanada.com/ for more information
- AHS text line: Provides a positive set of daily messages including advice and encouragement helpful in developing healthy coping skills and resiliency. Text COVID19HOPE to 393939
- AHS Help in Tough Times Webpage: Provides a range of resources for citizens. Visit Alberta Health Services for more information
- Canadian Mental Health Association: Provides a wide range of resources for mental health supports related to COVID-19. For more information, visit the Canadian Mental Health Association website